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TERMS AND CONDITIONS


Reservations and payment methods

Reservations must be made through the hostel's website http://www.bugiohostel.com.br/en/reservas, by phone (24) 3361-5473, whatsapp (24) 99974-0057 or by email pousadabugioilha @ gmail.com. Children are welcome.

The reservation will only be confirmed upon a deposit of 50% of the total reservation amount, by bank deposit or credit card payment. In this case the card details will be requested, giving confidentiality to the guest, which will only be made with the authorization of the guest.

In case of bank deposit, a copy of the proof of payment should be sent via email pousadabugioilha@gmail.com or via WhatsApp (24) 99974-0057. When the transfer is confirmed, the voucher with the full booking details will be returned.

Reservation Deposits must be made within 24 hours after booking or in case of special reservations the deadline for deposit must be respected. When payments are not made on the requested dates, the reservation will be canceled automatically without communication from the Pousada, and the guest must rebook.

The remaining amount of the reservation must be paid at check-in in cash, credit or debit card (Visa, Master) consult other flags.

In some periods, holidays, events or special dates, a minimum amount of nights may be required.

All prices are subject to change and availability except for reservations already confirmed. In the event of any need to relocate a confirmed reservation, a room similar to the Pousada's standards will be renewed.

We do not accept pets.



Cancellation Policies

  • Depending on conditions, policies may be subject to change.


1. Outside special dates:

  •  Reservations canceled up to 30 days prior to check-in date will not be charged.
  •  Reservations canceled 29 to 15 days prior to check-in date will be charged 10% of the deposit.
  •  Reservations canceled 14 to 8 days prior to check-in date will be charged 50% of the deposit.
  •  For NO SHOW and cancellations made 7 days prior to check-in date, 50% of the total reservation will be charged.
  • * This policy is effective from the day of payment.

2. During holiday and group packages of two or more accommodations:

  •  Reservations canceled 30 days prior to check-in date will be charged 10% of the deposit amount.
  •  Reservations canceled 29 to 15 days prior to check-in date will be charged 50% of the deposit amount.
  •  In case of NO SHOW, or cancellations made less than 15 days prior to check-in date, 50% of the total reservation amount will be charged.
  •  Early check-out will not be deducted from the accommodation amount.
  •  This policy is effective from the day of payment
  • ​All bookings that change 7 days or less prior to check-in will incur an additional charge of one day of booking.

 

SERVICES BOOKED IN THE RESERVATION INCLUDE

  • Breakfast
  • Free wifi in suites and rooms
  • Reception operation (08: 00-22: 00)
  • Watch service (10:00 pm to 6:00 am)
  • Security cameras
  • Ilha Grande power grid voltage: 110 v
  • 24 hour automatic generator

Check In / Check Out

  • Check-in time is from 12 noon (starts)
  • Check-out time is until 10am (closes).
  • Late check-out policy: subject to availability and rates conditioned by the Pousada. Important to communicate at reception.
  • Rules of good coexistence:
  • Smoking is prohibited in the internal premises of the hostel, according to Law No. 12.546 / 2011.
  • Smoking allowed in common areas other than outdoors.
  • Law of silence from 22:00.
  • Use of speakers or similar device is prohibited, music must be heard privately in order not to disturb other guests.